福建开放大学2022年秋《管理英语3》（本科）单元自测7试题
试题 1
[主观题] — I’d like to take a look first at those structural support beams that were going
to be put in place on the second floor.
—____________, here’s your jacket and helmet, and you’d better put on these boots as well – it’s our site policy.
A、Good
B、You’re welcome
C、 Certainly
试题 2
[单选题] () about it now?
Every time a customer has complained we’ve followed our store policy and offered them an exchange or a full refund.
A．What’s the plan
B．What’s be doing
C．What’s being done
试题 3
[主观题] The products of this company are always _________ to standard, they have very strict q
uality control process.
A、close
B、down
C、up
试题 4
[主观题] Then the situation _____________ worse by human error because of the lack of proper tr
aining.
A、was
B、 was made
C、has became
试题 5
[单选题] Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.
A．was
B．are
C．were
试题 6
[主观题] 听力理解。听对话录音， 根据对话内容， 找出“Column A” 中的各方是如何应对产品质量问题的（每题 10 分）。
Column AColumn B Customers 1 2. The store 2 3.The purchasing department 3 4. The manager 4 5. Frank5
(1) . __1__
A. Trying to understand and solve the problem
B. Talking to the supplier奥鹏作业答案请进open5.net或请联系QQ/微信：18866732
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(2) . __2__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(3) . __3__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(4) . __4__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(5) . __5__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager