管理英语2
一、交际用语
1、一-Any suggestions for the project?-一()
2、一Can you go skating with us this afternoon?
3、-Can you stay here longer? ( ) ,but I have to be back tomorrow.
4、-Do you mind if I record your lecture?- – -( )
5、-Good moming. Sunshine Community Center ! May I help you?一( )
6、-Hello, is that service center? The elevator ofour apartment doesn’t work.
7. – -Hi, Helen , I’ll have an interview tomorrow.
A. Sure , you can. Take it easy.
8、-How are you feeling now?
9、-How did your talk with the community resident go?
10、-How do you think of the theme of our event?
11、-How do you think of the theme of our event?- ( ).
12、一How’s your mother doing?- ( ) .
13、-I am sorry. Now what were we talking about?- ( )
14、-I was worried about my math, but Mr.White gave mean A.-( ) .
15、-I’m terribly sorry that I’ve spilled some coffee on the table.- ( ) .
16. -Let’s make plan first for our events, shall we?.
17. – -May I ask you why you left the former company ?
18、- Our company is doing a customer service question naire. May I take you a moment?
19.一Should I leave earlier tomorrow morning?- ( ) .
20、一-Thank you very much for answering our questions. It really helps our market research
21、-What kind of event are you going to plan?
22、- What starting salary do you expect?-( ). .
23、一-What time does the train leave?
24、一-What’s your view on our questionnaire_ ?一( )
25、一-Why do you look unhappy. What’s the matter?- +( )
26、一-Would you like to go to the concert with us?
27、一-Would you like to go to the concert with us?- ()，but I’ve promised to help Jim with his Chinese. Thank you all the same.
28、一-Would you mind answering some questions about your annual report?
29、一-Would you mind filling the questionnaire for me?
30、一Would you mind filling the questionnaire for me?-().
31、-Y our plan is perfect and I believe that it will be a great success .
32、-( ).-It will be held on the 3rd floor of Shakiraton Hotel.
33、一( ) .-It will take at least two weeks .
34、一( ) ?–It costs us ten thousand dollars.
35、 一( )?- -It will take at least two weeks.
36、一-()?–Twiceaweek.
37、 -( ) -Everything is going smoothly.
38、一( )一In total, it should be about 15,000 RMB for the three-daytraining.
39. -( )一It might be a good idea to read some simplified books first.
40, -()-My name is Helen, andI was born in 1980. My major was electrical engineering.
41.-( )?-I have worked for IBM for 3 years.
二、词汇与语法
1、According to their feedback sheets, the participants are all ( ) According to their feedback sheets, the participants are all
2、According to their feedback sheets, the participants are all ( ) with the training.
3. American young people would rather( )advice from strangers.
4、Are you familiar ( )the saying, “it’s not what you know, but w ho you know”? In event planning, networking is key!
5、Are you familiar ( )the saying, “it’s not what you know, but who you know”?
6、At the end of the day，you want all attendees ( ) your event to remember this key message that you’ve spent a long time reinforcing.
7、Can you go skating with us this afternoon?
一Sorry , I can’t. I( )take care of my little sister at home.
8. Customers( )refuse to filling the questionnaire are not permitted to buy the product .
9、Did the medicine make you feel better- No.The more ( )，( )I feel.
10、Does his absence ( ) to your work?
11. He is ( ) this company.
12、 He says what he thinks and does what he wants to do,() other people’s feelings.
13、 He was always ( ) in sharing his enormous knowledge.
14、Her artide is ( ) in her class.
15、Hiring a good employ may cost much money and time，()it can win much more for the company in future.
16、Hiring the right employee ( )you( )a thousand times over in high employee morale.
17、His action is always ( ) with his words.
18、How many players does a baseball team( )?
19、I didn’t do ( ) last week.
20、I don’t know ( ). I just arrived here two minutes ago.
21、I have coffee ( ) breakfast time.
22、I like cooking for my friends in ( ) free time.
23、I would rather ( ) two weeks earlier.
24、I’d like to( )that the staff member who served me didn’t really seem to know what he was doing.
25、I’m writing to ( ) a position as a computer engineer in your company.
26、r m writing to( )a pos ition as a computer engineer in your company.
27、If I ( ) you,i ( ) more attention to the independent auditors’ report and financial statements in the annual report.
28、It is only by agreeing with their view point and ( ) that you will resolve the situation and send the customer away happy.
29、I’d liketo( ) that the staff member who served me didn’t really see m to know
30、I’m confident in these as long as we ( ) the needs of the commu nity residents and improve our service quality.
31、I’m writing to ( ) a position as a computer engineer in your company.
32、Let’s ( ) our plan.
33. Look! ( )
34、More than 30 people ( ) the position.
35、My name is Helen, and I was born in 1980. .My major was electrical engineering.
36、One day, our dreams will ( ) reality.
37、Our company will( ) the customers’ suggestions.
38、Our workers have been checking the heating system since you called us. I( )you it will perform well soon.>
39、Participants have( )the Productivity Analysis Worksheet.
40、People ( ) find useful information from the annual report.
41、Questionnaires are easy to ( ) .
42、Questionnaires are not suitable ( ) some people.>
43、The candidate should dress in a manner that is appropriate 国开形考答案open5.net或联系QQ/微信：18866732
to the position ( ) he is applying.
44、The enemy has strengthened their ( ) position.
45、The heating system of our apartment broke down so I made a ( ) call to the community service center.
46、The investor should be aware of the limitations of the financial statement analysis ( ) the annual repotr.
47、The Jia he Community Service Center is about to ( ) seance for residents.
48、The more information you can get () in your field.
49. The more, information you canget, ( ) in your field-.
50、The music ( ) like the singing ofa bird.
51、The music ( ) like the singing of a bird.
52、The new year is just ( ) .
53. The quality of questionnaire will( )how much information we know from our
54、The success of our event is ( ) to the sponsor.
55. The training is ()positive results on the jobthey are presently().
56、These tips may help you avoid ( ) bad employees for your company.
57、They have dis agreement ( ) the plan of celebrating the founding of the community.
58、They ( ) since last night. They are about to finish the work.
59、This involves ( ) the high-level reasoning behind your intentions for the event.
60、Under no circumstance ( ) to tell lies to the public.
61、We feel ( )with the inconvenience the service center brought us.
62、We have to( ) our annual work report to the manager next week.
63、We need to carry out a proper ofthe new system.
64、We should keep in mind ( ) the feedback is very helpful for plan ning future meetings and events .
65、We should take the degree ( ) account when we recruit a new seeretary.
66. We think that Smith should be told about his ( ) condition as soon as possible.
67、We ( )it very much that you’ ve come to give us a timely ride. Otherwise we would miss the train.
68、We( )very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
69、When reading the annual report , we should look out ( ) the areas where the company did not comply with the regu lations.
70、When stating problems。we can makea ( ) with those from last year.
71、Where are you used to ( ) vegetables?
72、Whose textbook is this?- -It ( )John’ s. It has his name on it.
73、Write the telephone number down( ) you forget.
74、You also should send a resume ( ) the employer know more information about you.
75、You can try these methods to keep your interview anxiety ( ) control.
76、You must( )the annual certification of employment online within 15 days.
77、You need to( ) those questionnaire papers for your company.
78、Your long-term success in event planning will be based ( ) the experience you had.
79、You’d better have your hair( ) before going to your friend’s wedding.
80、( ) a company really wants is a candidate ( ) has the right sills,
81、( ) face-to-face interviews, ques tionnaires are cheaper for collecting data from a large
82. ( ) the feedback is very helpful for planning future meetings and events.
83、( ) the fog. we should have reached the annual meeting site on time.
84、( ) you prepare cross training plans, you need to consider both the company benefits
85、( ) a company really wants is a candidate ( ) has the right skills.
86. ( )face-to-face interviews, questionnaires are cheaper for collecting data from a large number of res pondents.
87、( ) the feedback is very helpful for planning future meetings and events.
88.( )the fog, we should have reached the annual meeting site on time.
89. ( )you prepare cross training plans, you need to consider bot h the company benefits and the employee benefits.
三、阅读理解（单选）
1、Angry customers tend to aim their dissatisfaction and complaints at staff members.
1. Angry customers tend to aim their dissatis faction and complaints at ( ) .
2. When a customer shouts rudely at you , you should ( ) .
3. The underlined sentence in Paragraph 3 means ( ) .
4. When dealing with an angry customer , which is NOT the right attitude?
5. Which of the following statements is true according to the passage?
2、Angry customers tend to aim their dissatisfaction and complaints at staff members.
1.At whom do angry customers tend to aim their dissatisfaction and complaints ?
2.When a customer shouts rudely at you , you should ( ) >
3. The underlined sentence”Use your ears more than your mouth”means ( ) .
4. When dealing with an angry customer , which is NOT the right attitude ?
5. Which of the following statements is true according to the passage ?
3、Angry customers tend to aim their dissatisfaction and complaints at sta ff members.
1. At whom do angry customers tend to aim their dissatisfaction and complaints?
2. When a customer shouts rudely at you, you should .
3. The underlined sentence“Use your ears more than your mouth” means .
4. When dealing with an angry customer, which is NOT the right atitude?
5. Which of the following statements is true according to the passage?
4、 If you take the following steps, you can make a satisfactory annual report.
1. Do you have to gather all the information since you entered the company before witing the anmual report?
2. Is it reasonable to include everything of the company in order to make the anmual report informative?
3. What does the underlined phrase“Less is more” mean?
4. Which is NOT TURE for the functions of the visuals and charts?
5. How many steps should you take to make your report impressive?
5、Mary began playing the violin when she was only six.
1. Mary’s father .
2.Mary began to need a better violin when she was about
3.The man at the concert told Mary’ s parents that
4.Mary () when she was 16.
5. Eric Sound was the na me of .
6、PPHC and G ooseneck are two organizations that do similar community work.
1. What are PPHC and Gooseneck?
2. Which degree does Elaine have?
3. Which of the following statements is TRUE according to the pas sage?
4. How is Mark trained to be prepared for his work?
5. What is the main idea of the passage?
7、Questionnaires can be a simple way to get to know your audience’ s opinions.
1. The questionnaire contains following elements except?
2. In order to keep your questionnaire visully attractive, you should
3. You should start your questionnaire with () questions and then moveto ( ) ones,
4. What could be the best title for this passage?
5. Which of the following statements is NOT correct?
8. Stress around interviews is often influenced by our assumptions we ma ke to ourselves about the process.
1. What often influences the stress around interviews according to the passage?
2. Does one poor answer in an interview influence a candidate to get a job?
3. Can imagining success help a candidate to lower levels of anxiety?
4. How can we reduce our stress around interviews?
5. When should we go to see a doctor according the author?
9、Successful and memorable events don’t just happen.
1. Which of the following statement is NOT true according to the pas sage?
2. Which is not the factor of holding a successful event?
3. According to the passage, what is the key factor to make your event successful?
4. What is the best title for this passage?
5. What is the purpose of making list of details?
10、 The houses we live in are very important. The houses we live in are very important. They keep us from being cold in the winter and hot in the summer.
1. Which of the following is NOT mentioned in the pas sage?
2. According to the passage, the house can keep out ( ) .
3. Houses are ( ) in sizes and many ways.
4. Which ofthe following is probably NOT the thing used to build houses?
5. From the passage we can infer that people( )
11、 There are more ants than any other kinds of land animals in the world.
1. Which kind of ants is not regarded as the main types of ants in general7?
2. According to the passage, what do we leam about the ants” enemies?
3. The red ants attack the black ants’ home because
4.According the passage, which of the following statements is TRUE?
5. The main purpose of the passageis to.
四、阅读理解（判断）
1、An annual report of a company provides information about its business performance for certain people. .
1. An annual report of a company provides some information about its business performance for certain people.
2.People can know everything of the company from the annual repot.
3.An annual report usually includes chairan’s letter, financial statements and operation analysis.
4.A chairman’s letter should include the strategic direction moving forward.
5.This passage is mainly about the main parts of an annual report.
2、Cross training is training an employee to do a different part of the organization’ s work.
26. Cross training is training an employee to do a different job in a different company.
27.Cross training is beneficial not only for managers but also for employees.
28.Cross training can apply to almost any position and almost any industry.
29.Not all employees are suitable to be cross trained.
30.Y ou can decide w hich employees to be cross tained according to their age.
3、Cross training is training an employee todo a different part of the organization’s work.
26.Cross training is training an employee to do a different iob in a different company .
27.Cross training is beneficial not only for managers but also for employs
28.Cross training can apply to almost any position and almost any industry.-
29.When you prepare cross training plans，the only consideration 15 the company benefits.
30.You can decide which employees to be cross trained according to their age.
4、Feedback from your customers is very important.
1. Hotel customers and hotel staff think the same about breakfast.
2. A good or bad experience ofa customer in a wheelchair in your shop shows whether your service is good or not.
3.It’s not necessary to know about the customers needs and preferences.
4.Ques tionnaires are useful in getting feedback from customers.
5.Front-line staf have nothing to do with improving customer service.
5、Feedback from your customers is very important. The more in formation you have from them, the more competitive you will be in your field.
1. Hotel customers and hotel staff think the same about breakfast.
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your
service is good or not.
3.It’s not necessary to know about the customers’ needs and preferences.
4.Questionnaires are useful in getting feedback from customers.–
5.Front-line staff have nothing to do with improving customer service.
6. Good communication s kills are the key to success in life , work and relationships.
2.When you talk with others you can pay lttle attention to your body language.
3.The better you are able to understand others , the better your ability to communicate.
4.Before stating your opinions ,you’d better let the speaker finish his or her tllking first.
5.Don’t argue or debate with others if you feel angry or displeased.
7、Hiring the right employee is a challenging process for a company.
1. Hiring the wrong employee is expensive, costly to a company, and time consuming.
2.A company has to spend a lot of money hiring a right employee.
3.An advertisement with a clear target will make all candidates lose courage.
4.Well designed interview ques tions can help you know more about the candidates.
5.Work experience is one of the primary things for an employer to verify in background checking
8. If you take the following steps, you can make a satisfactory annual report.
1. Before writing the report, you should gather all the work you have done over the past year.
2.The contents of the report should be selective.
3.The idiom “a picture is worth a thousand words”is appropriate here.
4.The application of visuals and charts can make the report more boring
5.Ending the report with a strong call to action will offend he readers
9. QUESTIONNAIRES: ADVANTAGES & DISADVANTAGES
1. The advantages of questionnaire are more than disadvantages.
2.Questionnaire is the cheapest way for collecting data from respondents.
3.Questionnaires have the advantage of being analyzed easily through the computer software.
4.Questiomnaire is suitable for everyone.
5.The respondent is usually the same person you sent the questionnaire to.
10、USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
1. You can plan a success event if you have experience.
2.You will move into a position with some responsibility only through volunteering.
3.Networking is the key to event planning.
4.Create an event album means taking photos in the event.
5.You can become a certified event planner as well when you gain valuable event planning experience.
11、 Xiaoyan,I thought you’d like to know
1. David had a meeting with the designers yesterday.
2.David had made the icons larger.
3.The speed of access has been made quicker.
4.David is going to make a presentation in Paris
5.David would like some help from Xiaoyan.
五、翻译题
1、A few minutes later the doctor came out of his room for the third time.
2、I think what should be done is to create more job opportunities for students
3、In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.
4、The more familiar interviewing feels to you, the less anxiety you will feel with the process.
5、They have disagreement on the plan of celebrating the founding of the community.
6、A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.
7. A few minutes later the doctor came out of his room for the third time.
8. A few minutes later the doctor came out of his room for the third time.
9、A man and his wife had a s mall res taurant near a station.
10、 A new food market will be built in our community next month.
11、A true friend is someone who reaches for your hand and touches your heart.
12、Angry customers tend to aim their diss atisfaction and complaints at staff members.
13、Asa general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention.
14、By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.
15、Focus groups are representatives of cus tomers w hose job is to provide you with information on their needs and preferences.
16、Having patience with your customers and with yourself will go a long way in winning over hostile customers.
17、I don’t know why he is late, he might have had an accident.
18、I think w hat should be done is to create more job opportunities for students.
19、In contrast to other countries，the US has no national college entrance exam.
20、In general, we’ ve made some progress this year in improving community services.
21、On the last day ofthe old year, there is a family dinner.
22、Stress arou nd interviews is often influenced by our assumptions we ma ke to ourselves about the process.
23、Thank you so much for your generous hospitality
24、The more familiar interviewing feels to you, the less anxiety you will feel with the proces.
25、The old saying “practice makes perfect” applies to interview ing too.
26. They are willing to understand their partner’ s position first before trying to get understood.
27、They have disagreement on the plan of celebrating the founding of the community.
28、This involves identifying the high-level reasoning behind your intentions for the event.
29、To communicate precisely w hat you want to say, you have to frequently need to define key words.
30、want to leave a little room in the budget, just in case.
31、We can’t possibly get the work done by October.
32、We s hould present data in tables or charts so that the report may not be boring with facts alone.
33、When you start a job, you must stick to it.
34、Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the detail.
35、Will you be involved in opening the new office?
36、Will you be involved in opening the new offce?
37、Y ou can see many interesting things on your way.
38、You want all attendees leaving your event to reme: mber this key message that you’ve spent a long time reinforcing.
39、You will do everything within your power to try and resolve the situation.
六、阅读填空题
1、An annual report provides( ) information about an organization.
2、Everyone wants to healthy and happy.
3、Imagine this situation: you have bought a faulty item from a shop and you take
4、Successful events don’t just happen- they’re the result of
5、Thehousesweliveinarevery().
6.The old saying“practice makes perfect” applies to interviewing too.
7、The qualities of a good q uestionnaire
8、Want to keep your staff motivated about learning new concepts?
转载请注明：奥鹏作业之家 » 国开23秋《管理英语2》机考网考期末复习资料【参考答案】