交际用语（单选题）
1、- _____________________?
– She is a data analyst in a software company.
2、- _____________________identify the problems that have been occurring?
– Well, as you know, the problems we had with Gary caused a lot of friction among the team.
3、- Can I get you a cup of tea?
-_____________________.
4、- Could I borrow your iPad for a few hours?
-_____________________. Enjoy your time.
5、- Could you give us a speech on management functions some day this week?
-_____________________.
6、- Do you know where I can repair my motorcar?
-_____________________.
7、- Do you mind if I use vouchers to spend in a restaurant?
– _____________________.
8、- Don’t worry, Mum. The doctor said it was only a common cold.
-_____________________! I’ll tell Dad there’s nothing serious.
9、- Haven’t seen you for ages. What are you busy doing now?
-_____________________.
10、- How can you explain the latest situation?
– _____________________, I know it is all my fault.
11、- How did your meeting go yesterday?
– _____________________. It was really frustrating actually.
12、- How was your job interview last Monday?
– _____________________. She seemed interested in my working experience, but she didn’t ask for references.
13、- I am sorry for what I have said to you.
-_____________________.
14、- I have at least half an hour exercise in speaking English every day.
– Terrific! _____________________！
15、- I think I have made a great mistake.
– I don’t think so. _____________________.
16、- I think things have been a bit difficult for us the last couple of months.
-_____________________. We’ve been working hard, but still getting behind.
17、- I think we’ll have to talk later. I’ve got to go now. Great seeing you. – _____________________.
18、- I wanted to talk to you about how to motivate our staff in the business intelligence team.
– _____________________.
19、- I’d like a wake-up call at 7:00 a.m., please!
– Ok, _____________________.
20、- I’m going to Beijing for a few days.
-_____________________.
21、- I’m just going to have to wake up an hour earlier.
– _____________________.
22、- If you can’t say what you’ve come to say at the meeting, what’s the point?
-_____________________, but I think you might need to change your approach somewhat.
23、- Is it possible for you to work out the plan tonight?
-_____________________.
24、- It’s about a successful businessman’s management experience, isn’t it?
– _____________________!
25、- Jack, how do you compare their company and ours?
– _____________________.
26、- Over-the-top? You mean…
-_____________________.
27、- Scott, I’d like to have your opinions about my written report.
– _____________________.But I have one suggestion.
28、- Sorry for being late. I should have called you earlier.
-_____________________. I’ve just arrived.
29、- The Auto Show in the City Stadium has been canceled?
– Oh, no！_____________________!
30、- The trip ought not to take more than an hour.
-_____________________. It is at least two hours.
31、- This is a really lively party. There is a great atmosphere, isn’t there? – _____________________. The hosts know how to host a party.
32、- This mathematical problem is too difficult for me to solve on time. Could you please help me?
– _____________________.
33、- Will you go on a picnic with us tomorrow？
-_____________________.
34、- Will you help me arrange a meeting with Mr. Brown, please?
-_____________________. I have to finish my project right now.
35、- Wow! This is a fantastic project! I’ve never known you’re so creative.
-_____________________.
36-You have to believe in yourself. No one else will, if you don’t. – _____________________. Confidence is really important.
37、- You’d better not push yourself too hard. You can ask the team and listen.
-_____________________.
38、- Your shoes go well with your dress.
– _____________________.
39、-_____________________？
– I’d like to have this film developed.
40、-This project is too big for me to finish on time.
-_____________________.
词汇与结构（单选题）
1、______ with English, Chinese is generally believed to be more difficult to learn.
2、An employee may express their different understanding and, at the same time, a willingness to ________ any constructive suggestions.
3、______ his anger the employees called him Mr. Thunder, but they loved him.
4、______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
5、______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
6、______ the inverse happens, there will be a surplus of stocks and overstaffing.
7、______ the job, employers don’t want to hire people who are difficult to get along with.
8、_______ you don’t complete tasks, you won’t get promoted.
9、________ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.
10、________ the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it?
11、__________ he was exhausted, he kept on working.
12、A facility enabling participants in distant locations to _____ a conference electronically.
13、After days of investigation, the police were ____ reality.
14、All _____ glitters are not gold.
15、All of the tables and chairs ____________ away.
16、All the _____ guests are seated in the front row.
17、Along the dusty road ______ a group of tourists.
18、Although we can’t compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.
19、An agreement was reached on the _____ of mutual respect and mutual interest.
20、An appreciated gift and the gesture of providing it will ______ your coworker’s day.
21、An effective leader sets the tone for the team, encourages a positive workplace culture, and is able to ________ cultural change.
22、As I see it, you should manage—coordinate—the project and ______ the teams needed to complete it successfully.
23、At a rough ________, we will take another four weeks to finish this plan.
24、AT&T found that employees with better planning and decis国开形考答案open5.net或联系QQ/微信：18866732ion-making skills were ______ to be promoted into management jobs.
25、By the end of the year, the sales plan for the next year______.
26、Companies offer promotions without having an adequate plan in place for ____ with volume.
27、Concentrate on being _______ and real.
28、Controlling involves ______ achievement against established objectives and goals.
29、Don’t be intimidated by the bad performance review and want to quit the job; ______, learn from it.
30、Each employee, __________ his/her spot on the totem pole, has an influence on how Google performs.
31、Employees have ________ to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
32、Every employee at Google has the opportunity to _________ 20% of his or her working time on a project they choose.
33、Every time I tried to say something, he would ______ to something else.
34、Good work ________ good pay.
35、Google does just that by hosting employee forums every Friday, ________ they discuss the 20 most-asked questions.
36、Great changes ________ in companies in the U.S. and abroad because of globalization.
37、Greater employee satisfaction ________ higher performance.
38、He refuses to ________ his defeat.
39、How do we expect to compete with a company that has such a huge______ and huge resources?
40、How do you get your members to ______ as a team?
41、I have been very lucky to have had ______ managers during my career so far.
42、I have no idea ______ you mean.
43、I like to think ______. I am always the one finding new ways to a situation or challenge.
44、I think a big part of it is ______ we know how to have fun on the job.
45、I think the primary ________factor is there’s been so much absence lately.
46、I would recommend that you ________ on following through with projects.
47、I’d like to know _____ the forces for change come from.
48、If it ______up to me, I’d love for everyone to come in at noon.
49、If there is friction between team members, examine the work processes they mutually own. Which of the following words can replace the above underlined word?
50、If you could have an _____ supply of any food, what would you like to have?
51、In competitive markets, leaders are under increased ________ to maintain a positive work culture.
52、In high school, I am equally comfortable ______ as a member of a team and independently.
53、Ineffective communication can be ______.
54、It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.
55、It’s about a successful businessman’s management experience, ______?
56、It’s about my new role as project coordinator that I’m ______.
57、Keep a _____ attitude and don’t let yourself drown in uncertainty.
58、Leaders, Welch suggested, are _____ those who achieve results _____ those who share the values of the company.
59、Learning new things has always been a great ______ for me.
60、Linda walked at the head, ________ by her colleagues.
61、Make the picture as _____ as you can.
62、Men and women in the team are interested in different things, we should avoid ________ them something they don’t want.
63、Middle managers directly ______ top management.
64、My leather shoes cost me ________ the last pairs I bought.
65、PayPal CEO David Marcus wrote a critical letter to his employees ______ them for not using PayPal products.
66、Please ______ your hand if you have any question at all.
67、Please ask the solicitor what his ________ would be to take the case to court.
68、Provide training in systematic methods so the team ______ its energy ______ the project.
69、Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.
70、Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential.
71、Say what you mean in ____ few words ____ possible.
72、Self-esteem needs might include the ______ from a workplace.
73、She is very adaptive and soon ______ to the campus life.
74、Some employees are putting up resistance for fear of a reduction in benefits or being _____.
75、Sometimes, members of teams _____ obstacles by focusing on solely their own pursuits and goals.
76、Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.
77、The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant.
78、The director says to me, “____ argue with customers.”
79、The Human Resource Managing Department at Honda is ____ specific instructions on how to employ the best possible workers.
80、The key to successful implementation is clearly _____ the strategy to the whole company.
81、The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.
82、The majority of these team challenges ______ anywhere.
83、The meaning of “communication” goes a lot _____ than people often think.
84、The most important thing is to clarify _____ you want to say.
85、The reason _____ he was absent from class yesterday was that he was ill and hospitalized.
86、The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
87、The scientists are still _____ inventing new methods of reaching outer space.
88、The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.
89、The total budget has been______ for this project.
90、The workmen want to ________ the number of working hours and to increase pay.
91、The world largest search engine company provides a free search service ________ users can get relevant results in an instant.
92、Their economy is export ______.
93、There is no denying the fact _____ he is the best student in the class.
94、They depend on each other to survive. In other words, they are _____ for survival.
95、They depend on each other to survive. In other words, they are ________for survival.
96、They have come to the conclusion ________ this winter will be even colder than before.
97、This is the man ______ I saw last night.
98、To be________, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.
99、To build the reservoir（水库），thousands of people have to be_______ .
100、To reduce the _____ loss during the change, we must make sure we have the necessary skills.
101、Until a strategic plan is ___________, it has no real value.
102、We ________ with achievement.
103、We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
104、We’ve asked the stand designers we used before to ____ up with some designs for us.
105、What can we _____ him?
106、What you need to do is to keep things short and sweet, just the ______.
107、When a strategy is not understood or embraced, it usually _______ misunderstanding and uneven commitments to implementation.
108、When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
109、When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we’re going to a dance.”
110、While modest fear might be healthy for motivation, ______ it can be like overusing a drug, which risks generating harmful side effects.
111、With the _____ of China’s economic reforms, there is greater cooperation and interdependence between the private and the public sector.
112、Without his assistance, I ________ the research last month.
113、You _____ build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
114、You _____________ an idea for the fun day out activities, and I’ll look into the pay rewards.
阅读理解（单选题）
A team of about 35 employees had come together for a team-building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn’t share in省略…
1、About how many team members were out of the second round of the activity?
2、What was the event going to teach these employees?
3、What was the purpose of holding this team-building event?
4、Where was the event held?
5、Which statement below is correct about the event?
Five Basic Functions that Make up the Management Process In 1916, a French coal mine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale. Today, ma省略…
1、What does Controlling in management mean?
2、What does Leading require managers to do?
3、Which of the following choice is involved in Planning?
4、Which of the following is the feature of the Staffing function?
5、Which of the following statements explains organizing in management process?
How to Adapt to Change in the Workplace If there’s one word that captures the essence of what is occurring in the world today, it’s “change.” Downsizing, reorganizing, and cutting costs, are no省略…
1、How many suggestions does the author put forward?
2、What could we know about Robin Sharma from the passage?
3、What does the phrase “No industry is exempt” mean in Paragraph 1?
4、What’s the purpose when enterprises carry out downsizing, reorganizing, and cutting costs?
5、Which of the following questions are often discussed among scholars?
How to Handle a Bad Performance Review Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it’s not the end of the world. Remember that the way 省略…
1、How do you improve a bad performance review?
2、What should you do after you are given a bad performance review?
3、What should you do if you disagree with the bad performance review?
4、What should you do when you are given a bad performance review?
5、Why should we understand the cause of a bad performance review?
Organizational Culture and Its Functions Just as individuals have personalities, so, too, do organizations. Individuals have relatively enduring and stable traits that help us predict their att省略…
1、How many characteristics does an organization’s culture primarily contain?
2、How many functions does the culture perform within an organization?
3、What does the word “fit” in the last paragraph mean?
4、What is the first function of organizational culture?
5、What is the third function of organizational culture?
The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these mess省略…
1、According to the last paragraph, what result will be caused by human failure?
2、In the famous British Army Commander story, which step probably was right in the communication chain?
3、What does the phrase “confirming reception of the sent messages” mean in Paragraph 1?
4、What is Chinese whispers?
5、When does “allocative success” happen?
Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, y省略…
1、How would you describe Google?
2、What can we learn from this passage?
3、What is Google’s secret to success?
4、Which of the following belongs to the methods that Google motivates its employees?
5、Who founded Google?
阅读理解（判断题）
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 省略…
1、The final goal of the strategic planning process is a strategic plan.
2、A good strategy is likely to fall apart without the input and feedback of the people responsible for executing the strategy.
3、A strategic plan is valuable if it is executed.
4、Leadership’s idea determines all.
5、There are four keys to successful implementation.
Communication Failure Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain ca省略…
1、Communication chain does not involve confirmation of receiving messages.
2、Human failure happens when two departments do not communicate effectively.
3、If demand is decreasing, allocative communication failure will result in overstocking and understaffing.
4、Increasing customer complaints is one of the symptoms of executive failure.
5、The communication chain is completely different in daily life as in a business.
Create a Positive Workplace Culture In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfa省略…
1、A positive work culture will give workers more satisfaction.
2、In competitive markets, leaders are under more and more pressure to keep a positive work culture.
3、Positive cultures have a lot to do with leadership vision and values.
4、Positive work culture can be built in a short period of time.
5、The direction and actions of the business must differ from the core values of the employees, so that workplace culture can be positive.
It’s important for a CEO to be passionate and enthusiastic, but there’s a line of professionalism that must always be maintained.According to a report from the technology website Ventu省略…
1、“A one-sided note” refers to the root of PayPal’s problem.
2、A CEO only needs to be passionate and enthusiastic.
3、Good executives need to give feedback immediately when they are listening to the staff.
4、It is not professional that PayPal CEO blames his employees for not using PayPal or forgetting PayPal passwords.
5、When faced with internal problems, good executives find the root of a problem in their executive team first.
It’s no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don’t communicate in a c省略…
1、Communicating sincerely is always the best.
2、Communication and leadership don’t always go hand in hand.
3、Observation is as important as communication when you want to know what people really think.
4、The say-do gap happens when people misunderstand their leader’s intention.
5、Using technical jargon makes a leader convincing.
Jack Welch Leading Organizational Change at GE When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 省略…
1、Jack Welch retired at the age of 65.
2、If the business could not meet Welch’s change requirements, its manager had 3 choices.
3、Jack Welch insisted that each of the businesses should be at least top 5 in their respective area.
4、The restructuring went before changing the organizational culture and the managerial styles of GE’s managers.
5、The Work Out lasted a week.
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) tha省略…
1、Middle managers in Nokia delivered results more than they promised earlier.
2、Nokia lost the smartphone battle because its technology is not as good as that of Apple.
3、Nokia’s middle managers were frank to tell the truth, but the top ones didn’t listen to them.
4、Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth.
5、Nokia’s top managers were too moody to hear anything unpleasant.
Performance Management and Performance Appraisal Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower 省略…
1、Performance management is a very important part of any quality human resource system.
2、“Performance management” is also called “performance appraisal”.
3、An enterprise can be better placed to meet competitive challenges by providing the education, training, and feedback required by employees, for example.
4、Every enterprise can expect high performance from each employee.
5、The aim of performance management is to punish unqualified employees.
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, th省略…
1、“Retreat” in the first paragraph means withdrawal of troops after a defeat.
2、A good teamwork culture enables individuals to make more efforts together.
3、Ice breaking motivates team members to compete with each other.
4、Team building event is traditionally related to playing games at the resort.
5、The author claims that playing games together is as important as forming teams to solve real work issues and improve real work processes for team building.
写作（自行准备）
1、Suppose you are to make a choice from the following two: to work in a state-owned business（国有企业）or in a joint venture（合资企业）. Write a short passage to explain the reasons for your choice. You should wr省略…
2、Write a composition of at least 100 words about an unforgettable traveling in your memory. Your writing should include the 5Ws and 1H elements. (5Ws and 1H elements: Who, What, When, 省略…
3、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings: (1) Position: customer service representative;(2) Abilit省略…
3、Write a passage of at least 100 words according to the title and the following requirements.题目：Challenges and Opportunities for Young People主要内容：(1) 省略…
4、Write a passage of at least 100 words according to the title and the following requirements.题目：What is success? 主要内容：(1) Your view on success.省略…
5、Write a passage of at least 100 words according to the title and the following requirements. 题目: Where to Live, City or Countryside?主要内容： (1) Advantag省略…
6、Write a passage of at least 100 words according to the title and the following requirements.题目：How to Communicate Effectively 主要内容：(1) The importance 省略…
7、Write an essay with at least 100 words on “The Importance of Having a Sense of Team Responsibility”.
8、Write an essay with at least 100 words on “How to work well in a team”.
10、Write at least 100 words about an event caused by different understandings of the workplace culture. Your writing should include the 5Ws and 1H elements. (5Ws and 1H elements: Who, 省略…
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