国开25春《商务英语4》单元自测2【参考答案】
单元自测2（10分）
试卷总分:100 得分:100
一、挑选填空题（每题10分，共5题）
1.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this
— _________________.
A.Well, I wonder whether the recent layoffs are affecting the quality of our customer service
B.What do you think But I have no idea
C.That\’s the client\’s own problem, I guess
2.— Hello, is that Sail Moving Company
— _________________
A.Yes, this is Jack speaking. Thanks for calling. What can we do for you
B.Yes, I\’m Jack. Thanks for calling. What can we do for you
C.Yes, speaking. What can I do for you
3.Looking your customers in the eye shows that we are listening to them and hearing _________ .
A.why are they saying
B.how are they saying
C.what they are saying
4.Customers often remain _________ to a business that has excellent service even if their prices are high.
A.loyal
B.loyally
C.loyalty
5.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
A.expire
B.express
C.exact
二、阅览了解/翻译/完形填空（题型随机）（共50分）
6.翻译：为语句挑选正确的翻译（每题10分）。
The American idea of custom service is to make each customer the center of attention. 1
A. 美式客服理念以为每位客户都是重视的焦点。
B. 美国的客户都有以自己为中间的主意。
C. 美国的客户效劳人员都有以客户为中间的主意。
2. Many products come with a money-back guarantee. 2
A. 许多商品都要先付款得以保障。
B. 许多商品都有退款许诺。
C. 许多商品都要退款。
3. Make sure to look your customers in the eye. 3
A.保证要把顾客像双眼相同珍爱。
B.保证把顾客看在双眼里。
C.保证要直视顾客的双眼。
4. Always look for ways to go above and beyond the expectations of your customers. 4
A. 必定要想方设法，逾越顾客的希望。
B. 必定要寻求在顾客等待之外的主意。
C. 老是要寻觅到达顾客希望的方法。
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5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5
A. 最蹩脚的事情是，在装船之前的最终时间，你发现订单货品有遗失。
B. 最蹩脚的事情是到了最终一刻还没有装船。
C. 最蹩脚的事情是在装船前的最终一刻，你有所发现。
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
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